Privacy policy

Who we are

Cosmic Cabs operates a self-drive vehicle rental platform in Goa. For privacy queries, contact support@cosmiccabs.com.

Data we collect

• Identity & contact: name, mobile number, email, driving licence, government ID
• Booking & trip: pickup/drop locations, dates, vehicle details, condition photos
• Payment: transaction references from our payment partner (we do not store full card numbers)
• Vendor/fleet: business name, KYC documents, payout details

Why we use it

• Verify identity and eligibility (21+, valid licence)
• Create and fulfil bookings; share necessary contact details with your assigned fleet partner when you consent
• Process payments, settlements, and support requests
• Send booking updates (SMS, email, WhatsApp, or in-app)
• Comply with law, resolve disputes, and prevent fraud

Sharing

We do not sell personal data. We share data only as needed to operate the service:

• Fleet partners: your name and phone (when you consent at checkout) so they can coordinate pickup and handover
• Service providers: payment processing, SMS verification, secure document storage, and transactional email — only what each service needs

Retention

We keep your profile and ID documents while your account is active. Booking and payment records are kept as required for accounting. When you delete your account, we remove personal details and ID images; booking records may remain in anonymised form.

Cookies

We use cookies to keep you signed in. Our payment partner may also set cookies on the payment page. You can manage cookies in your browser settings.

Your rights

• Access: export your profile and booking list from Account settings or email us
• Correction: update profile or re-upload ID documents in the app
• Erasure: delete your account in Account settings (subject to active booking/settlement blockers)
• Withdraw consent: opt out of optional marketing channels in notification preferences; contact-share consent for an active booking generally cannot be withdrawn after a fleet partner is assigned

Grievance redressal

Email: privacy@cosmiccabs.com
Address:
We aim to respond within 90 days.

For privacy requests, include “privacy-request” in the subject. See also our contact page.

Photos & third parties

Condition and dispute uploads should show only the vehicle and booking-related damage. Photos may incidentally capture bystanders or licence plates — upload only what is necessary. Dispute photos may be retained until the dispute is resolved.